Privacy Policy

The controller of your personal data is:

GrindoSonic BV
Esperantolaan 4, 3001 Leuven, Belgium
VAT BE 0876.928.795
Email: info@grindosonic.com

• Contact form — name, email, company, phone and your message, so we can answer your enquiry.
• Brochure downloads — your email address, so we can send you the requested brochure and a copy for your records.
• Newsletter — if you tick the optional opt-in box, your email address, so we can send you occasional updates. You can unsubscribe at any time.
• Usage data — analytics and performance data collected via cookies and similar technologies to understand how the site is used.

We rely on: your consent (newsletter, non-essential cookies); the performance of, or steps prior to, a contract (answering enquiries, sending requested brochures); and our legitimate interests in operating, securing and improving the website.

We use trusted service providers ("processors") who act on our instructions:

• Vercel — website hosting and audience/performance analytics.
• Resend — delivery of transactional and newsletter emails.
• Microsoft 365 — email hosting; your contact and lead messages are received here.
• Cloudflare — Turnstile bot protection on our forms.
• Intercom — the chat widget on this site.

We do not sell your personal data. Some providers may process data outside the EU under appropriate safeguards (e.g. Standard Contractual Clauses).

We keep personal data only for as long as necessary for the purposes described above and to meet our legal obligations. We retain contact-form enquiries and lead data for up to 3 years after our last interaction; newsletter data is kept until you unsubscribe.

Under the GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise these rights, email info@grindosonic.com.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels — www.dataprotectionauthority.be.

We use essential cookies needed for the site to function and for the chat widget. Our website analytics (Vercel) is cookieless. You can control cookies through your browser settings.